Austin Heaton explains why SaaS companies are losing organic traffic despite improved rankings. With 73% of B2B websites losing an average of 34% traffic YoY, the problem is not your SEO. It is a structural shift. Here is how to fix it with AI search and conversion-first strategy.

Your rankings went up. Your traffic went down. Your marketing team says it is seasonality. It is not. 73% of B2B websites experienced significant traffic loss between 2024 and 2025, with an average decline of 34% year-over-year. This is happening across the entire SaaS industry, and it is happening to companies with better rankings than they had 12 months ago.
The cause is structural, not tactical. Google's AI Overviews, zero-click behavior, and the migration of buyer research to platforms like ChatGPT and Perplexity have broken the relationship between rankings and traffic. Position 1 no longer delivers what it used to, and the informational content that built SaaS content marketing empires is now answered directly on the SERP without a click.
I have spent the past 3 years building search systems for SaaS and B2B companies that account for this shift. The results are verified: 1.7M organic sessions (+1,419%), 5.13K ChatGPT referrals (+1,746%), and 6.12K AI clicks (+927%) across my client portfolio. For Riseworks, I grew organic traffic 288% and AI search sessions 575% in 12 months. For Lumanu, I delivered 656 AI clicks and 101 conversions in 60 days. Here is what is actually happening to your traffic and how to recover it.
Organic CTR has plummeted 61% for queries where AI Overviews appear, dropping from 1.76% to 0.61% between mid-2024 and September 2025 according to Seer Interactive's analysis of 3,119 queries across 42 organizations. Even queries without AI Overviews saw CTR decline 41% year-over-year. Your rankings improved. The clicks per ranking simply collapsed.
AI Overviews now appear in approximately 30% of queries, and for informational keywords the presence is far higher. 60% of all searches end without a click, and that number jumps to 83% when an AI Overview is present. The "what is," "how to," and "benefits of" content that powered SaaS top-of-funnel traffic for the last decade is now the most vulnerable category in search.
SaaS companies are hit disproportionately. 40% of B2B SaaS companies report noticeable drops in CTR due to AI Overviews, and 72% of SaaS teams believe AI summaries will further reduce organic impressions for top-ranking pages. The informational queries that filled your pipeline (terms like "marketing automation benefits" or "best CRM features") are precisely the ones Google now answers without sending a single visitor to your site.
The core problem is that most SaaS content strategies are built around informational keywords. These are the exact queries most aggressively absorbed by AI Overviews and zero-click features. Click-through rates drop from 15% to 8% when an AI Overview is present, and only 1% of users click a link within the AI Overview itself.
This is not a temporary fluctuation. Organic click share declined 11-23 percentage points across different verticals between January 2025 and January 2026. Text advertisements captured that lost share, not organic results. Google is systematically remonetizing the SERP, and informational SaaS content is bearing the cost.
The fix is not more blog posts. It is a complete reorientation toward bottom-funnel content that still generates clicks and toward AI platforms where your buyers are now conducting research. Nearly half of B2B buyers use AI for market research and vendor discovery, and LLM visitors convert 4.4x better than organic search visitors. The traffic you lost from Google's top of funnel is recoverable through AI search, but only if you optimize for it.
Commercial and transactional queries remain far less affected by AI Overviews than informational ones. Commercial intent prompts trigger web search in ChatGPT 53.5% of the time, and comparison and pricing pages still generate referral clicks because AI models cannot complete the transaction for the user.
For Lumanu, I built every piece of content around purchase-intent queries. Instead of "what is creator payments," I targeted "best way to pay creators internationally without fees." The result: 566 ChatGPT clicks (+135%) and 99 conversions from ChatGPT in 60 days. For Riseworks, the same bottom-funnel approach drove "crypto payroll" from position 9.72 to 6.96 with 318% click growth, while high-intent conversion terms like "rise account sign up" hit 2,463 clicks (+326%).
Comparison pages, pricing content, integration guides, and use-case landing pages are the content types that still generate clicks in 2026. 50% of links in ChatGPT 4o responses point to business or service websites, not educational blog posts. This aligns with the content architecture I build across all SaaS clients: solution pages first, comparison content second, blog posts last.
ChatGPT now processes over 2.5 billion prompts daily and 87.4% of all AI referral traffic comes from ChatGPT. AI-referred sessions grew 527% year-over-year in early 2025. This is not a supplementary channel. It is the replacement for the informational traffic Google stopped sending.
For one SaaS client, I drove ChatGPT referrals from near-zero to 5.13K clicks (+1,746%), with Perplexity contributing 572 clicks (+104%) and Gemini 158 clicks (+587%). Those AI clicks produced 38 conversions (+533%), demonstrating that AI traffic carries stronger commercial intent than the top-of-funnel Google traffic it replaced.
The tactical requirements for AI visibility differ from traditional SEO. Sites with over 32K referring domains are 3.5x more likely to be cited by ChatGPT. Domains with profiles on G2, Capterra, and Trustpilot have 3x higher citation chances. Content must be structured in self-contained, extractable passages of 40-60 words. Schema markup (FAQPage, Product, Organization) gives AI models clean entity data to parse and cite. Being featured as an expert source by SimilarWeb, Zapier, Fast Company, and European Business Reviewstrengthens entity authority across both Google and AI platforms.
Brands cited in AI Overviews earn 35% more organic clicks and 91% more paid clicks than non-cited brands on the same queries. Getting cited in an AI Overview is now more valuable than moving from position 3 to position 2 in traditional organic results.
The measurement framework must change. Track AI referral traffic by platform (ChatGPT, Perplexity, Claude, Gemini, Copilot, DeepSeek). Monitor citation frequency in AI-generated responses. Tie AI sessions to CRM pipeline. I track all six major AI platforms individually for every client. For an e-commerce client in a single month, that breakdown showed ChatGPT (1,937 clicks), Copilot (619), Perplexity (531), Claude (226), Gemini (92), and DeepSeek (42). Without this granularity, you cannot identify which AI platforms drive revenue and which need optimization.
ChatGPT referrals increased 52% year-over-year through late 2025, and the companies tracking and optimizing for AI citations now are building compounding advantages their competitors will struggle to close. A fractional SEO consultant with AI search expertise can implement this measurement and optimization layer within weeks.
Why is my SaaS organic traffic down even though my rankings improved? Google's AI Overviews and zero-click features now answer informational queries directly on the SERP. Organic CTR dropped 61% for queries with AI Overviews, meaning improved rankings produce fewer clicks. The traffic your top-of-funnel content used to generate is being absorbed by Google's own interface and migrating to AI platforms like ChatGPT.
Which SaaS content types still generate organic traffic in 2026? Comparison pages, pricing content, use-case landing pages, and integration guides remain resistant to zero-click erosion because users need to visit the site to complete their evaluation. Educational "what is" and "how to" content is the most affected category. Shift resources from informational blog posts to bottom-funnel, conversion-focused content.
How can SaaS companies recover lost organic traffic? Replace lost informational Google traffic with AI search visibility. ChatGPT processes 2.5 billion daily prompts and LLM visitors convert at 4.4x the rate of organic search. Build structured content optimized for AI citation, implement schema markup, and maintain third-party citation signals. Riseworksachieved 575% AI search growth by building this infrastructure alongside traditional SEO.
Should SaaS companies stop investing in SEO? No. Organic search still drives approximately 53% of total SaaS website visits. The investment should shift from high-volume informational keywords to bottom-funnel commercial terms and from Google-only optimization to multi-platform visibility across Google, ChatGPT, Perplexity, and Gemini. A fractional SEO consultant can restructure your strategy to account for the new search economics.